Today’s post has nothing to do with home decor, cooking, or DIY-ing. It’s about the little choices we make every day, and how they affect other people. Just over a week ago my husband and I had VERY different experiences with customer service at some local stores. One was awesome, one was pretty darn crappy. It made me realize just how far reaching small acts of kindness can go.
Store #1– Drab 2 Fab Paint
I had been researching ways to paint our oak kitchen table and chairs. After weighing the pros and cons, I decided I wanted to try out Annie Sloan chalk paint. I’m impatient, and I didn’t want to wait for shipping, so I checked online for a retailer near me. Found out there was a store in Pleasant Grove (about 45 minutes away) where I could find it. Hooray!
That night was date night, so I planned on picking my hubbie up a little early so we could stop there before they closed, then proceed with our date. Life happened as it so often does, and I was running a few minutes behind. By the time we reached Pleasant Grove, it was about five minutes to 5. I was freaking out because I was worried they would close before we got there. I called to see if they were still there, and before I could even ask, the lady I spoke to said, “Oh, we’ll wait for you, no problem!”
When we drove up, I jumped out of the car and ran in, because I know it’s annoying when people show up one minute before closing time. Then something fabulous happened. The two ladies working there did not treat me like an annoying customer making them stay late. They treated me like an old friend. They made sure I had all the tools I needed, gave me some tips for working with the paint, and even showed me some of the cute painted furniture in the store. I walked out of there feeling giddy, and thinking about what friends I could bring back with me next time to look at all the cute stuff. They made my night!
The very next morning I painted my lamp. And loved it. And I can’t wait to go back and buy more paint. And all because two women choose to be kind, and run their store with flipping awesome customer service!
Update: Imagine my surprise when I walked into the Annie Sloan Unfolded class at SNAP! and saw Sherry, one of the nice ladies who helped me, sitting there. Turns out she’s the owner of Drab 2 Fab, and was there to help with the workshop. Small world, isn’t it?
Store #2– They shall remain anonymous, I don’t believe in online bashing.
I told you about our struggles installing pendant lights in our kitchen. We ended up having to hire an electrician. After a couple of hours, he informed us that we needed some parts from a specialty store. I didn’t want to haul Rachel out in the rainstorm, so I called and asked my husband to stop and pick them up.
That store also closed at 5, so he had to leave work 40 minutes early. He called the store to ask about the parts, and tell them he was coming. When he pulled into the parking lot at 5:01, the employee was getting into his car. At 5:01. Which means not only did he not wait, he closed early. Because unless he has a time turner, I’m pretty sure it’s not possible to close down an entire store and be in your car in 60 seconds.
My husband asked if he could just buy the two parts, but the guy told him he had already “turned off the computers”. My husband was ticked off. He was still ticked off when he got home. And when he told me I was ticked off. Because not only had he wasted time leaving work early, but we had to deal with the mess for an extra day. All because of one man’s decision to offer crappy customer service.
Now I hate that store. I won’t ever go there unless they are the only option available. Because I don’t want to be treated like crap. Who does?
These two very different experiences taught me something. Every day we are faced with decisions. We get to choose how we treat other people.
When that lady at the grocery store gets in the Express Lane with 37 items, we can give her the stink eye. Or we can smile at her and tell her how cute her baby is.
When the guy in the big truck cuts us off in traffic, we can yell or mutter curse words under our breath. Or we can smile and wave at him. With all five fingers.
Kindness is contagious. And it’s free. Actually, it’s better than free. It pays us back. When you are kind to someone, it doesn’t just brighten their day, it brightens yours. How cool is that?!
When you have a choice, choose kindness. It’s always the right choice. Always.
I love you peeps. Thank you so much for your kindness and support of me on this little ole blog. Thank you for your comments. You brighten my life in more ways than I can count.